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- Build a cost-to-serve picture that captures picking, failed deliveries, customer enquiries and returns for each urban order
- How to weigh lower delivery costs against the sales and repeat purchases a better service can generate
- Which changes to prioritise when delivery reliability, customer retention and margin must improve together
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- How stock accuracy, picking capacity and carrier performance determine which promises a retailer can keep
- The pricing and cut-off decisions that protect margin without driving customers away at checkou
- Who should change the promise when capacity tightens – and how to keep commercial and operations teams aligned
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- When local store stock can shorten delivery times and recover sales that a central fulfilment model would miss
- What picking, collection and replenishment demand from store teams, stock accuracy and limited backroom space
- How to judge the full benefit after split shipments, extra handling and the effect on in-store shoppers
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- How order density, delivery radius and available picking capacity determine where a rapid service can work
- When batching orders or combining delivery partners improves utilisation without missing the promised window
- How to decide whether to expand, reprice or restrict a same-day service using contribution per order, reliability and repeat purchasing
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- When speed, certainty, flexibility or a lower price makes the difference between a sale and an abandoned basket
- Where subscriptions, minimum spends and paid upgrades strengthen loyalty while covering the service cost
- What purchasing data reveals about customer preferences, and how agentic commerce – shopping through AI agents – could change delivery choice
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- Which service measures and incentives encourage successful delivery and effective recovery when something goes wrong
- How to agree peak capacity, surcharges and exception costs before pressure on the network exposes the gaps
- The shared performance and emissions data – including subcontracted deliveries – that turns account reviews into useful action
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- Where checkout, notifications, collection points and doorstep handovers create barriers for customers with different access needs
- How to capture delivery instructions once and make them useful to the people completing the order
- Practical ways to improve successful delivery and customer confidence, with feedback from the people affected
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- What makes a locker or collection point convenient enough to become part of customers’ routines
- How location, opening hours and peak capacity affect volumes, and when carrier-neutral networks open to multiple carriers improve utilisation
- Assess a site’s viability using carrier access agreements, integration costs, repeat use and cost per parcel
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- Where stock reservation, picking and customer notifications break down between an online order and a store collection
- How collection windows, staffing and handover arrangements affect waiting time and the experience of other shoppers
- Which measures show that an order is ready when promised, collected successfully and handled at an acceptable cost
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- How doorstep, store, locker and pick-up and drop-off (PUDO) delivery compare once handling and failed attempts are included
- Who pays – and who benefits – when retailers, carriers, site hosts and customers switch to collection
- Which pricing and incentives can increase consolidation without simply shifting cost or inconvenience to someone else
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- How to absorb sudden demand from marketplaces and social commerce without disappointing existing customers
- Where marketplace fulfilment, a third-party partner or an owned operation best supports growth and control
- The stock, tracking and returns responsibilities to settle before adding another sales channel
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- Why a correct street address can still leave a driver without the entrance, access code or recipient information they need
- How better instructions, notifications and proof of delivery improve handovers in flats and shared buildings
- Which changes reduce repeat visits and customer enquiries without creating new security or privacy problems
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- How picking capacity and delivery density shape the slots a grocery operation can offer profitably
- How substitutions, cold-chain performance and the cost of a failed handover affect the service and its margin
- Where packaging and delivery changes can reduce waste while protecting freshness and repeat custom
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- What parking, stairs, lifts and installation requirements mean for realistic delivery appointments in a city
- How to combine delivery, packaging removal and old-product collection in one well-planned visit
- The pre-delivery checks that prevent damage, repeat handling and costly return trips
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- How to compare delivery emissions using vehicle, load and distance data, including subcontractors, failed attempts and customer collection journeys
- How checkout wording and incentives influence real choices, conversion and repeat use
- Carbon reporting that buyers can use to compare services and substantiate delivery claims, including the limits of incomplete data
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- Where seasonal demand first strains picking, store replenishment, delivery capacity and customer support
- How flexible labour, carrier agreements and order cut-offs can protect availability and service at the busiest times
- What forecast error, backlog recovery and the full cost of the peak reveal about next year’s capacity plan
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- Which products belong close to demand when urban space, stockholding and replenishment all carry a cost
- How delivery frequency, store receiving windows and shared stock affect availability for shoppers and online orders
- When a local inventory change reduces lost sales – and when it merely adds transfers, markdowns or duplicated stock
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- Where order management systems (OMS), warehouse management systems (WMS) and carrier platforms need consistent stock and order data
- How to identify who owns each update, detect failed handovers and recover an order when systems disagree
- Test system interoperability against accurate stock updates, dependable dispatch and fewer manual corrections
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- What return reasons reveal about product information, picking errors, packaging and delivery damage
- How merchandising, fulfilment and carrier teams can remove recurring causes without making legitimate returns harder
- Where prevention protects margin and customer confidence – and how to distinguish improvement from a change in sales mix
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- How store, locker and doorstep return routes affect convenience, processing cost and time to resale
- Use early condition checks to route goods into restocking, repair or recommerce (resale), balancing recovery cost against likely resale value
- The balance between faster refunds, customer trust and the value recovered from each returned item
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- How to prioritise stores and customer orders when a carrier fails, roads close or heat and flooding disrupt service
- When alternative carriers, local stock and spare capacity justify their cost against lost sales and missed promises
- Who can change fulfilment plans and customer communications quickly enough to make recovery work
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- Where AI can improve forecasting, order allocation or delivery recovery – and how to choose a useful first application
- What changes when agentic AI moves from recommendations to automated action: data quality, system integration, human approval and a reliable way to stop errors
- Assess service and cost gains after integration, staff training and ongoing oversight, using a clear baseline for comparison
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- Where losses arise across picking, doorstep handover and return collection – and which controls address each weak point
- How delivery evidence and risk signals can resolve disputes while respecting privacy and legitimate customer claims
- The measures that reveal whether a control reduces loss or merely creates false alarms and extra support work
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- How real-time delivery visibility helps teams identify orders at risk early enough to prevent a missed promise
- Which warehouse and carrier updates enable useful intervention – and where missing data holds teams back
- How to assess the effect on successful deliveries, customer enquiries and cost per order
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- Which volumes, product ranges and space constraints favour automation in a store backroom or compact urban site
- What installation, maintenance and staff training mean for service during the changeover
- How to compare throughput, accuracy and full operating cost against a well-run manual alternative
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- How product protection, parcel size and handling requirements change across vans, cargo bikes, lockers and customer collection
- Where right-sized or reusable packaging reduces total cost once packing labour, return journeys and recovery are included
- Which damage, refund and redelivery measures establish whether a packaging change improves the whole order journey
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- How to turn a delivery problem into a supplier brief with clear acceptance criteria
- Assess the full cost of a transport management system (TMS) or delivery platform, including integration, training, support and data portability when switching suppliers
- Set trial success criteria, test integration and agree the evidence required before committing to wider rollout
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9 - 10 June 2027
London, Excel
London, Excel
9 - 10 June 2027
London, Excel
London, Excel